Solutions

Polybase for IT

Give every request a clear way forward

People know where to ask. Your team knows who owns the answer. Requests, guides and access decisions stay in one workspace instead of scattered across inboxes and chat threads.

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polybaseExample workspace
IT service desk
SKAMEC
RequestsKnowledgeWorkspace
AccessSetupPermissions
IT-124Workspace accessAssigned
IT-125Laptop setup guideIn progress
IT-126Channel permissionsResolved
KnowledgeLaptop setup guide
Requests link to their task and setup guidance
Where is the setup guidance for this request?The shared setup guide is linked to the request. Its task records who is responsible and what is still open.

Workflows

Built for how IT teams actually work

Turn support chats into tracked work

Give employees a support channel and a public form. Each request becomes a task with an owner, a status and a due date, and the conversation stays attached.

  • One click from a chat message to a task
  • Statuses, labels and assignees for every ticket
  • Public forms that write straight into Tables
ReplacesShared inbox triageTicket DMsSpreadsheet queues

AI Assistant

AI that answers from your own guides

The AI Assistant works inside your workspace, so it can find the setup guide, check the open tasks and point to the owner. It only sees what the person asking is allowed to see.

  • Answer repeat questions from your own documents
  • Find the task and owner behind a request
  • Bring your own model, including self-hosted ones

In one workspace

Everything an IT team needs to stay on top of requests

ChatA place for employees to ask, with threads that stay on topic.Learn moreTasksOwners, statuses and approvals for every request.Learn moreDocsSetup guides and runbooks with version history.Learn moreTablesAsset lists, access requests and forms in one database.Learn moreFlowsRoute, notify and remind without manual steps.Learn moreAI AssistantAnswers and summaries from your own workspace.Learn more

Across your company

Polybase works for every team you have

By team

Projects & deliveryPlans, owners, deadlines and decisions in one shared project home.Product & engineeringFeedback, specs, tasks and GitHub activity connected to the release.EngineeringCode review, incidents, technical docs and releases connected to the work.OperationsRequests, records and routing from intake to completion.Service deliveryClient projects, deliverables and updates with clear owners.Marketing & designBriefs, assets, reviews and launch dates in one shared home.People & HROnboarding, handbooks, hiring and announcements in one place.Legal & complianceContracts, signatures, reviews and policies with controlled access.Sales & successCustomer email, account records and next steps in one workspace.Account managementAccount plans, customer meetings and renewals in one workspace.Customer serviceShared inboxes, tracked requests and help articles in one workspace.

By organisation

Large organisationsOne governed workspace, self-hosted or in the EU cloud.Startups & scale-upsChat, tasks, docs and calls for a team that moves fast.Small businessesThe small business workspace: chat, email, tasks and forms in one.Non-profits & associationsProgrammes, volunteers, grant documents and events in one place.

FAQ

Frequently asked questions

Does Polybase support single sign-on?

Tenant administrators can configure OIDC SSO with Google, Microsoft, generic OIDC or Univention, plus sign-in policies, group mappings and SCIM 2.0 provisioning. These need configuration with your identity provider.

Can we run it on our own servers?

Yes. Polybase runs as a private cloud or self-hosted deployment with Docker, including fully offline setups. A deployment needs PostgreSQL and Dragonfly, and calls use a self-hosted LiveKit server.

How is access controlled?

Roles come from a fixed permission catalog and the server enforces them on every request. Sign-up is invite-only, and members can use authenticator-app MFA or passkeys in supported browsers.

Is Polybase SOC 2 or ISO 27001 certified?

Not yet. Both are on our roadmap. We answer security questionnaires and architecture questions today.

Next step

Make your next request easier to follow

See how an IT team handles requests, access and guides in Polybase, with your own workflow in the demo.

Book a demoRead the security overview