Solutions

Polybase for customer service

Answer every customer with the full picture

Bring customer email, internal discussion and help articles into one workspace. Every request has an owner and a status, and the next person to pick it up sees the whole conversation.

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polybaseExample workspace
Customer requests
SKAMEC
InboxRequestsHelp articles
RequestOwnerStatus
Export not finishingSKNew
Invoice address changeAMWaiting on customer
Account accessECAnswered
Customer email → assigned task → linked help article
Which requests are still waiting for a reply?The export issue is new and unassigned. The invoice address change is waiting on the customer; its thread is linked to the task.

Workflows

Built for how customer service teams actually work

Work the customer inbox as a team

Bring your support address into a channel inbox. The team sees incoming mail in one place, replies with signatures and Drive attachments and discusses tricky cases in a thread beside the message.

  • Channel inboxes with access controlled by the workspace
  • Threading, labels, rules and snooze
  • Delivery notices and scheduled sending
ReplacesForwarded support mailShared mailbox passwordsSide chats about a reply

AI Assistant

AI that prepares the answer from your own articles

The AI Assistant works inside your workspace, so it can read the customer thread, find the help article that applies and check the open task. It only sees what you are allowed to see.

  • Summarise a long customer email thread
  • Draft a reply from your own help articles
  • Bring your own model, from hosted APIs to self-hosted

In one workspace

Everything a service team needs to answer with context

EmailChannel inboxes for your support addresses, with rules and snooze.Learn moreChatThreads beside each case for internal discussion.Learn moreTasksOwners, statuses and due dates for every request.Learn moreDocsHelp articles and reply guidelines in the Wiki.Learn moreFlowsRoute incoming mail and form entries to the right owner.Learn moreAI AssistantThread summaries and draft replies from your own workspace.Learn more

Across your company

Polybase works for every team you have

By team

Projects & deliveryPlans, owners, deadlines and decisions in one shared project home.Product & engineeringFeedback, specs, tasks and GitHub activity connected to the release.EngineeringCode review, incidents, technical docs and releases connected to the work.OperationsRequests, records and routing from intake to completion.Service deliveryClient projects, deliverables and updates with clear owners.IT & securitySupport requests, access and setup guides with clear owners.Marketing & designBriefs, assets, reviews and launch dates in one shared home.People & HROnboarding, handbooks, hiring and announcements in one place.Legal & complianceContracts, signatures, reviews and policies with controlled access.Sales & successCustomer email, account records and next steps in one workspace.Account managementAccount plans, customer meetings and renewals in one workspace.

By organisation

Large organisationsOne governed workspace, self-hosted or in the EU cloud.Startups & scale-upsChat, tasks, docs and calls for a team that moves fast.Small businessesThe small business workspace: chat, email, tasks and forms in one.Non-profits & associationsProgrammes, volunteers, grant documents and events in one place.

FAQ

Frequently asked questions

Is Polybase a dedicated helpdesk?

No. Polybase is a team workspace. Channel inboxes, tasks with statuses, forms and Flows let you run a support queue, but there is no customer portal or built-in service-level timer.

Can we connect our existing support address?

Yes. Connect Gmail or Microsoft 365 with OAuth, or any IMAP and SMTP account. Receiving mail in a channel inbox needs operator configuration.

Can customers submit requests without an account?

Yes. Public forms write straight into Tables, and upload links let customers send files into a chosen folder without becoming workspace members.

Where is our customer data stored?

In our EU cloud or on your own servers. You choose where the workspace runs, and your content is not used to train foundation models.

Next step

Give every customer request a clear owner

See how a service team handles its inbox, requests and help articles in Polybase, with your own workflow in the demo.

Book a demoRead the security overview